These are our Policies below. This page was last updated on August 12, 2019.
RETURNS & EXCHANGE:
Due to the nature of our products, we DO NOT issue refunds.
All sales are FINAL.
If you received the wrong product or are missing any products please contact out customer service within 24-hours after receiving the merchandise. Please do not unravel, wet, play with or install hair.
According to the Federal Law you CANNOT return human hair products that have been used. This includes removing the hair from the bundle and trying it on.
Once an order is placed and processed, we can not cancel, adjust or apply any discounts to it.
Please double check your order before making your purchase.
In the event that the package gets returned of refused, a restocking fee of 20% will be deducted minus the shipping cost.
Please keep records of your return tracking number. We are NOT RESPONSIBLE for any lost and/or stolen packages.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please note, FREE SHIPPING can not be rushed and is expected to be received within 7-10 business days after processing.
Processing can take between 2-3 days not including weekends and holidays.